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Overflow Customer Support


Overflow customer support service from QVSM provides your organization with live operators to field your calls on demand. Because all of our accounts are 100% customizable, our overflow customer support can be configured to provide your customers with the exact level of support they would have received had they reached your office.

When your office or main call center is busy our overflow customer support service prevents your callers from having to wait for an available operator. Excess calls are routed to our professional associates who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your existing office staff.

How can this campaign help me succeed?

Our overflow call center associates will provide your callers with the information they are looking for when you are unavailable, eliminating the need for a second call, overall eliminating repeat calls.

Instead of forcing them to call again or await a call back, which could result in lost business, our overflow customer support can act as your back-up, picking up where your staff left off. It's not always necessary to hire additional staff or expand your call center simply because you experience sporadic periods of higher volume. With our overflow call center, you can efficiently manage these calls in a cost-effective manner.

How much does it cost?

Each solution QVSM offers is custom tailored to meet your business needs. Contact us today to see how we can help you succeed!

Program Enrollment Systems

Program Enrollment Systems

Our blended inbound and outbound program enrollment systems become your companies central hub for all businesses lead enrollments.  From special programs and offers your business offers your customers, to sophisticated customer service control panels, our skill CSR's will contact your customers, pitch your offer, rebuttal any questions, and handle the bulk of your customer service. 

You receive a daily upload of all your leads for the previous day as well as detailed reporting breaking out your inbound, outbound and IVR call times.


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Unbeatable results

Unbeatable results

Our outbound appointment-setting solutions are a cost-effective way to blanket an area and get your sales team face-to-face with prospects who are likely to buy. Thanks to our use of state-of-the-art high-speed dialing technology and predictive dialers, our call center professionals can connect with more prospects per hour. 


Our team is trained to prospect efficiently, listening carefully for the signals that a prospect is interested, and ready to address common objections while remaining friendly and courteous.


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Survey & Government Campaigns

Survey & Government Campaigns

Dialing laws governing these types of campaigns are much more flexible than consumer campaigns, and yield useful data that can then be turned around into an outbound business to consumer campaign with special offers custom tailored to meet your businesses goals.

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Customer Service is our specialty!

Customer Service is our specialty!

Our Direct to CSR Inbound Campaigns are often complimented with our Voicemail option providing you with a full service call screening service. You only deal with the interested calls, and receive an email detailing the purpose of the persons call and what it was about.

A Direct to CSR Inbound Campaign gives your company a toll free number, and a fully staffed call center to handle all of your customer service needs


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