Sometimes one approach just isn’t enough. At VSM, we understand that frequent and repetitive contacts and follow-ups are needed to turn a “suspect” into a prospect and a prospect into a customer. That is why we have developed our premium service: "Out N’ Back" Teleservices.

It is no surprise that contact rate percentages continue to erode to record low levels. People at home rely on their answering machines to screen calls. At work, we are all too busy to pick up every call that comes to us. Simply making outbound calls to a list over and over again will result in an increasing marketing bill without a substantial increase in the list penetration.

Our solution is simple - combine an outbound campaign and IVR technology with an in-bound campaign to increase list penetration in a shorter period of time. QVSM will prepare a professional, prerecorded message and deliver it to each voice mailbox or answering machine we encounter, leaving them with an invitation to call us back through a toll free number. When the prospect calls back our staff will deliver the sales message to them just as if we had initiated the call, day or night. The result provides a better response compared to a traditional outbound campaign with a lower cost per contact over the course of the campaign.